FAQ

General

winroxy99.com is regulated and licensed by the Isle of Man Gambling Supervision Commission.

winroxy99.com offers a wide variety of prominent state-of-the-art Slots games and Live Casino. You will discover exciting leisure gaming opportunities with winroxy99.com’s attractive promotions, bonuses and loyalty program.

  • Click the "Register Now" button at the top of the page and you will be directed to the registration page
  • Fill in your Username, Password (6 to 16 characters, lowercase / uppercase letters, contains alphanumeric with optional symbols [email protected]$^&*) and active Email Address.
  • Choose your Currency.
  • Fill in the CAPTCHA to prove that you are not a robot.
  • Approve the website's Terms & Conditions and Privacy Policy. Check the box to receive the winroxy99 promotions and events.
  • Click "Register".
  • A message will be sent to your Email to verify your email address
  • Your account can be used after you successfully verified your email address.

If you want to deposit and play with real money you will be required to complete the full registration process:

  • Log in to your account
  • Mouse over your username and click on Account Information
  • Click on the yellow bar at the top of the page asking you to complete your registration.
  • Fill in your First Name, Last Name, Address, City, Zip Code, Country, Gender, Birthdate and Mobile Number
  • Select and answer a security question
  • Click “Submit”

If you want to update any personal data we have a verification process in place to protect your account: you can submit the required changes by sending us a message to our Email address at: [email protected]. Please include the details you want to change and attach a photo of an ID document such as National ID / Passport / Driving License (make sure the document is not cut on the sides and not blurry). Once verified, we will update your profile as requested and we will inform you by email.

In the event of a password error, kindly check and make sure your password has been entered correctly. Your password should be between 6 to 16 alphanumeric characters with optional symbols [email protected]$^&* and is case sensitive (lowercase / uppercase letters).

If your password error is not resolved, you can click the “Forget Password?” button in the upper right corner of the page to get a new password or do not hesitate to contact our Customer Service Support representatives if you need any other help.

Our site is developed with your personal privacy and security as our primary concern. winroxy99.com employs the highest standards of data encryption which means that your personal information will not be disclosed to any third party unless we are required to do so by applicable laws and regulations, or a court order.

winroxy99.com reserves the right to disclose and transfer your personal data to our respective third-party payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our site.

Personal information supplied by you is transmitted via Secure Socket Layer (SSL 128 bit encryption standard) and stored in secure operating environments that are not accessible by the public. All data is managed in accordance with our stringent policies with internal access being strictly limited.

Payment

Deposit

The following lists all the currencies accepted by winroxy99:

  • Thai Baht (THB)

Before betting with winroxy99, you will need to fund your account using one of the following deposit options:

  1. Online bank transfer via Help2pay:

    Help2pay provides reliable, fast and easy payments. During the deposit process you will need to enter your online banking details (your online banking username and password) through Help2Pay's secure login portal. Help2Pay automatically processes & confirms transactions with your bank. If you haven’t used online banking yet just contact your bank to get access.

    • Click the Deposit tab on the right-hand side of the page.
    • Select Online Payment and Help2Pay.
    • Select the bank you wish to transfer funds to.
    • Enter the amount to be deposited.
    • Choose one of our Offers available or skip this step.
    • Click the DEPOSIT button.
    • A new page will open to fill in your internet banking details.
    • Follow the online banking instructions.
    • After completing the bank online transfer, you can check your deposit transaction status in your Payment History.
  2. Local bank transfer via Dreftor:

    Dreftor is our partner provider for local bank transfer services. Selecting this option will require you to enter and save at least one bank account in your name to be used for deposits and payout.

    • Click the Deposit tab on the right-hand side of the page.
    • Select Local Bank Transfer.
    • Select a saved bank account to transfer funds from. You will be prompted to add an account if you have not already done so.
    • Enter the amount to be transferred from your account.
    • Select the bank you wish to transfer funds to.
    • Choose one of our Offers available or skip this step.
    • Click the DEPOSIT button.
    • An email with further instructions will be sent to your registered email address.
    • After completing the bank transfer, you can check your deposit transaction status in your Payment History.
  3. QR Payment (Thai Only):

    QR Payment transactions are a proven reliable and convenient way for fast and easy payments.

    • Click the Deposit tab on the right-hand side of the page.
    • Select QR Payment.
    • Enter the amount to be deposited.
    • Choose one of our Offers available or skip this step.
    • Click the DEPOSIT button.
    • Scan the QR Code shown in the next screen with the banking app of your choice.
    • After completing the QR Payment transaction, you can check your deposit transaction status in your Payment History.

All deposits should originate from and be processed by your bank. Third party deposits are not allowed.

winroxy99 will NOT charge for any deposits and withdrawals made to/from your account with winroxy99. However, please be informed that many selected banks may impose additional transaction fees, which will have to be borne by you.

Withdrawal

You can withdraw money from your winroxy99 account via the following methods:

  1. Online Payment:

    • Go to the Withdraw section in your Account Information
    • Select Online Payment method (H2P or Vicus).
    • Enter your bank account details.
    • Enter the amount you want to withdraw.
    • Confirm all the details are correct and click Withdraw
  2. Local Bank Transfer:

    • Go to the Withdraw section in your Account Information
    • Select Local Bank Transfer
    • Select your saved banking details. You will be prompted to enter bank details in your name if you have not done so.
    • Enter the amount you want to withdraw.
    • Confirm all the details are correct and click Withdraw

winroxy99 will NOT charge for any deposits and withdrawals made to/from your account with winroxy99. However, please be informed that many selected banks may impose additional transaction fees, which will have to be borne by you.

If you do not have any bonus, you will need to wager/ rollover at least 1x your deposit amount before you will be allowed to make a withdrawal. Please note that any bets that have been rejected, voided, drawn or tied will not count towards any wagering requirement.

KYC

Know Your Customer (KYC) refers to the due diligence activities that winroxy99, as a regulated business, must perform to provide services to you. It is important that we are able to positively identify our customers/users so that we are able to comply with regulatory requirements from the Isle of Man Gambling Supervision Commission and to ensure the security of accounts. KYC procedures are required to establish certain information about our customers/users for compliance with the relevant laws and regulations and to ensure probity of winroxy99 customers/ users and their activities carried out on the winroxy99.com website.

To fulfill the necessary KYC verification process, we will require our customers/ users to provide us with copies of valid identification documents. This request will be communicated to you via the email address that you have registered with winroxy99. Please note that you may require access to a scanner or camera for your submission of the required documents to [email protected]. We may contact you via your registered telephone number to further facilitate the verification process, where necessary.

Acceptable forms of identification include valid photo identification, such as government issued identity cards, passports, driver’s license, vehicle license, etc. Acceptable proof of residence includes a bank/credit card bill within ninety (90) days or utility bill, mobile phone bill, etc.

If we cannot verify a member’s age, identity or place of residence, the account can be suspended and deducted for payments until the member provides valid information. Notwithstanding the above, we reserve the right to perform KYC verifications on any of our members as and when we deem necessary or appropriate.

Provided that we have received full and complete documents, we will endeavour to take no more than seventy-two (72) hours upon the receipt of your document(s) to complete the verification process. Under certain circumstances, however, a longer processing time may be required. In any event, we will endeavour to complete the verification process within the shortest possible time frame.

Documents that we need will be confirmed on a case-by-case basis. We have detailed some of the acceptable documents (photo or scanned copy)to be submitted in order for us to comply with our legal obligations and regulatory requirements (click here for the list of acceptable documents for KYC verification).

Games

All our game suppliers provide us with games which have been tested and certified by accredited independent laboratories such as iTech Labs and GLI two leading accredited testing laboratories for online gaming worldwide.

You can find the game rules of a Slot game in each Slot game.

To find all the Live Casino game rules just open the N2 Live Casino lobby and click on at the bottom left-hand corner of the lobby.

RTP stands for Return To Player. The RTP percentage is a measure of the percentage of stakes a game will pay back to players over a certain amount of time.

Other

It is simple, when you finished the chat conversation with winroxy99 via LiveChat, just click on the top right corner “X” button and Survey for rating our service will be made available and you will able to write down your comments as well.

We provide Facebook site to show winroxy99 latest updates and information which will definitely be helpful to ease your concerns.

If you continue to experience problems, please contact winroxy99 Customer Service.

Customer Service is Available 24 hours a day, 7 days a week.